Shipping policy

Shipping and Pre-Orders

All our orders are sent using Courier Post on an overnight service. You will be sent tracking details when your order is ready to be dispatched. Please allow an additional 1-3 working days for rural deliveries. Refer to the Courier Post website for any information regarding delays to their courier networks.

We offer an express processing service and a standard service. Please note, we do not include weekends and public holidays in our dispatch timeframes.

Express Processing:

• No monogramming – dispatched next day
• Monogramming – dispatched within 4 working days

 Standard:

• No monogramming – dispatched within 1-2 working days
• Monogramming – dispatched within 7 working days

These timeframes may vary during sale periods (e.g. Black Friday, Boxing Day) and peak selling periods (e.g. December) so please allow extra time for your order to be dispatched during these periods. If you require your items urgently please select our express processing service and make a note on your order of when you need your order by or email us at hello@thesleepover.co.nz. If you need an update on when you can expect your order please email us. 

Please note if your item is a PRE-ORDER they will be shipped accordingly to the expected dispatch date listed. We strive to adhere to these dates to the best of our ability however these times are subject to change if unexpected lead times or shipping delays occur. We will notify you if this is the case. 

If you are placing a single order that includes IN STOCK items and PRE-ORDER items , all items will be sent when the pre-order items are ready for shipment. If you require other items earlier please notify us by email at hello@thesleepover.co.nz