REFUND POLICY

Change of Mind Returns

We understand that shopping online can be difficult to get the sizing and fit right.

If you have purchased an item from us without any monogramming we are happy to provide you with an exchange or full refund on the item once returned to us.

Refunds will be will be reimbursed via the original payment method e.g. Credit Card, Afterpay, Genopay, Gift Voucher. These can take a few days to show up in your account.

Conditions of Returns:

  • The item(s) must be in its original condition with all tags still attached
  • The item(s) must be unworn, unwashed and have no marks or stains
  • The item(s) must be returned within 10 working days of receiving your order along with the packaging slip
  • The item(s) must not be monogrammed
  • Item(s) purchased from our Outlet cannot be exchanged or refunded.

We cannot provide a refund or exchange on products that have been monogrammed unless they are faulty or incorrect. Please reach out to our team at hello@thesleepover.co.nz if this is the case.

Postage for change of mind returns are at the customers expense. We recommend using a tracked courier service.

Faulty/Incorrect Items

We quality check all of our products prior to dispatch and are confident in the quality of our products before we send your parcel out to you.

If you have any faulty items or issues with your order please email us at hello@thesleepover.co.nz along with your order number and we will look into the issue for you.

Once assessed you may then send the item back to us and we will repair, exchange or refund the item for you. Refunds will be reimbursed via the original payment method you used.

Where an item is damaged through incorrect washing, misuse, neglect or abnormal use The Sleepover will not provide a refund, exchange or repair. 

Monogramming

Virtual monogramming via our product personaliser app on each product is for viewing purposes only. Despite every effort to provide accurate images of each products font, colour, size and design actual colours, fonts, sizes and positioning may vary slightly due to different device screen settings. 

Please email us if you wish to discuss your monogramming requirements before purchase. We are unable to provide refunds or exchanges on items that have been monogrammed unless they are faulty or incorrect.

Order Cancellations & Amendments

If you need to change colour, style, size, monogramming details or shipping address please notify us by email at hello@thesleepover.co.nz   

We are unable to amend or cancel orders once the monogramming process has begun so please choose carefully and ensure all spelling and colours are correct.