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REFUND POLICY

Returns and Exchanges

The Sleepover quality checks all products before being processed and sent out to you!

If you have any faulty pieces or issues with your order we are happy to look into the issue and provide you with a reasonable resolution in accordance to consumer law.

We do not  provide refunds or exchanges for change of mind on pieces that have been personalised/ monogrammed. 

Virtual monogramming via our product personaliser app on each product is for viewing purposes only, colours, fonts and sizes are subject to change from item to item. Computer screens can alter colours which may not represent the actual colour correctly. Please email if you wish to discuss your monogramming requirements before purchase. We do not provide refunds/ exchanges on monogrammed items.

Despite every effort to provide accurate images of each product's font, colour, size and design, actual colours, font and size may vary slightly, due to different device screen settings, internet speed, website speed, product personalizer Ltd app speed, the lighting in the photoshoot location, slight differences in colours, fonts and sizes may differ due to using a third party app via Shopify and other factors. The Sleepover Ltd will not accept responsibility for any colour, font and size differences that are not factory faults. In purchasing from The Sleepover Ltd, you agree to accept the small risk that there will be a slight variation between the actual colour, size and font and the representation on our website. 

We do not provide returns or exchanges for change of mind or sizing issues.

When an item is damaged through misuse, neglect, not comply with the washing/ care intructions, The Sleepover will NOT provide a refund, exchange or repair.

The Sleepover will refuse refund requests if there is evidence of fraud, refund abuse or any other manipulative behaviour that entitles The Sleepover to a corresponding counterclaim.

Order Cancellations

The Sleepover will not cancel or refund any order if the embroidery process has begun or shipping labels have been printed. Please ensure when ordering all details are correct at time of purchase.