REFUND & RETURNS POLICY

Change of Mind Returns/Exchanges

We understand that shopping online can be difficult to get the sizing and fit right.

If you have purchased an item from us without any personalisation we are happy to provide you with an exchange or full refund on the item once returned to us. Please email us prior to sending back your item(s).

We’re happy to offer exchanges for different sizes or styles. Customers are responsible for the cost of returning the original item to us, as well as the shipping fee for sending the replacement item back to you. We recommend using a tracked service when returning your items. Please note we are are unable to send out replacement items until we receive the item(s) being exchanged back.

Refunds will be will be reimbursed via the original payment method e.g. Credit Card, Afterpay, Gift Voucher. These can take a few days to show up in your account.

Conditions of Returns:

• The item(s) must be in its original condition with all tags still attached
• The item(s) must be unworn, unwashed and have no marks or stains
• The item(s) must be neatly folded and packaged appropriately
• The item(s) must be returned within 14 working days of receiving your order along with the packaging slip
• The item(s) must not be personalised
• Item(s) purchased from our Outlet cannot be exchanged or refunded

We cannot provide a refund or exchange on products that have been personalised unless they are faulty or incorrect. Please reach out to our team at hello@thesleepover.co.nz if this is the case.

We do understand that items can often be purchased in advance for weddings and gifts. If you would like to return an item and it is outside our timeframes, please email at hello@thesleepover.co.nz and we will advise you of your options.

Faulty/Incorrect Items

We quality check all of our products prior to dispatch however, if you have any faulty items or issues with your order please email us at hello@thesleepover.co.nz along with your order number and we will look into the issue for you.

Once assessed you may then send the item back to us and we will repair, exchange or refund the item for you. Refunds will be reimbursed via the original payment method you used. Please note we are are unable to send out replacement items until we receive the faulty item back.

Where an item is damaged through incorrect washing, misuse, neglect or abnormal use The Sleepover will not provide a refund, exchange or repair. 

If your item arrives faulty, we’ll cover all shipping costs for the exchange.

Order Cancellations & Amendments

If you need to change colour, style, size, personalisation details or shipping address please notify us by email at hello@thesleepover.co.nz   

We are unable to amend or cancel orders once the personalisation process has begun so please choose carefully and ensure all spelling and colours are correct.

Cancelled orders will incur a cancellation fee equivalent to the charges incurred from third-party payment service providers involved in processing your order.