Size	Bust	Shoulder	Shirt Length	Short Sleeve Length	Long Sleeve Length	Hip	Waist	Short Pants Length	Long Pants Length
S	96	45	60	18	60	99	73	30	101
M	100	46	61	19	61	104	78	31	102
L	104	47	62	19	62	109	83	32	104
XL	108	48	63	20	63	114	89	33	105
2XL	112	49	64	20	64	119	94	34	107

 

Gemma Nightie Size Chart (cm)

Size	Bust	Shoulder	Shirt Length	Long Sleeve Length
S/M	100	46	88	60
L/XL	108	48	90	63

 

Kids Size Chart (cm) 

Size	Chest	Waist	Hip	Shirt Length	Shorts Length
2 Y	64.5	50	81.5	39	25
4 Y	67	52	84	42	26
6 Y	69.5	54	86.5	45	27
8 Y	72	56	89	48	28
10 Y	74.5	58	91.5	51	29
12Y	77	60	94	54	30

Women's Satin Robes (cm)

Size	Chest (Around)	Length
O/S (S-L)	128	94
Plus Size (XL-XXL)	142	100

Women's Ava Lace Robe (cm)

Size	Chest (Around)	Length
O/S (S-L)	124	94
Plus Size (XL-XXL)	142	100

Flower Girl Robes (cm)

Size	Chest (Around)	Length
4	70	56
8	83	72
12	100	84

Shipping and Pre-Orders

All our orders are sent using Courier Post on an overnight service. You will be sent tracking details when your order is ready to be dispatched. Please allow an additional 1-3 working days for rural deliveries. Refer to the Courier Post website for any information regarding delays to their courier networks.

Please note, we do not include weekends and public holidays in our dispatch timeframes.

Express Processing:

• No personalisation – next working day
• Personalised – 4 working days

Standard Processing Times:

• No monogramming – 1-2 working days
• Monogramming – 7 working days

These timeframes may vary during sale periods (e.g. Black Friday, Boxing Day) and peak selling periods (e.g. December) so please allow extra time for your order to be dispatched during these periods. If you require your items urgently please choose express processing and make a note on your order of when you need your order by or email us at hello@thesleepover.co.nz. If you need an update on when you can expect your order please email us. 

Please note if your item is a PRE-ORDER it will be shipped according to the expected dispatch date listed. We strive to adhere to these dates to the best of our ability however these times are subject to change if unexpected lead times or shipping delays occur. We will notify you if this is the case. 

If you are placing a single order that includes IN STOCK items and PRE-ORDER items, all items will be sent when the pre-order items are ready for shipment. If you require other items earlier, please place two separate orders. Please note, additional shipping charges may apply. 

 

 

We recommend a cold hand wash separated from other garments with a mild detergent. Do not soak, bleach or tumble dry. Line dry immediately. Cool iron garment from the inside only. 

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Refund Policy

Change of Mind Returns

We understand that shopping online can be difficult to get the sizing and fit right.

If you have purchased an item from us without any personalisation we are happy to provide you with an exchange or full refund on the item once returned to us.

Refunds will be will be reimbursed via the original payment method e.g. Credit Card, Afterpay, Gift Voucher. These can take a few days to show up in your account.

Conditions of Returns:

• The item(s) must be in its original condition with all tags still attached
• The item(s) must be unworn, unwashed and have no marks or stains
• The item(s) must be returned within 10 working days of receiving your order along with the packaging slip
• The item(s) must not be personalised
• Item(s) purchased from our Outlet cannot be exchanged or refunded

We cannot provide a refund or exchange on products that have been personalised unless they are faulty or incorrect. Please reach out to our team at hello@thesleepover.co.nz if this is the case.

Postage for change of mind returns are at the customers expense. We recommend using a tracked courier service.

Faulty/Incorrect Items

We quality check all of our products prior to dispatch however, if you have any faulty items or issues with your order please email us at hello@thesleepover.co.nz along with your order number and we will look into the issue for you.

Once assessed you may then send the item back to us and we will repair, exchange or refund the item for you. Refunds will be reimbursed via the original payment method you used.

Where an item is damaged through incorrect washing, misuse, neglect or abnormal use The Sleepover will not provide a refund, exchange or repair. 

Personalisation

Virtual personalisation via our product personaliser app on each product is for viewing purposes only. Despite every effort to provide accurate images of each products font, colour, size and positioning actual colours, fonts, sizes and positioning may vary slightly due to different device screen settings. 

Please email us if you wish to discuss your personalisation requirements before purchase. We are unable to provide refunds or exchanges on items that have been monogrammed unless they are faulty or incorrect.

Order Cancellations & Amendments

If you need to change colour, style, size, personalisation details or shipping address please notify us by email at hello@thesleepover.co.nz   

We are unable to amend or cancel orders once the personalisation process has begun so please choose carefully and ensure all spelling and colours are correct.

 

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Gift Cards

Terms & Conditions for Gift Cards: Please treat this gift card like cash. Lost cards will not be replaced, refunded or redeemed. Not redeemable or refundable for cash. Gift cards will expire in six months from the date of its purchase. Any redeemable balance on expiry will not be refunded. Our gift cards must be redeemed online using the provided code, as full or part payment of products. A gift card cannot be used to purchase further gift cards. This gift card has no value unless activated at the time of purchase. Afterpay cannot be used to pay for this gift card. Our gift cards have no additional processing fees.