END OF SEASON CLEARANCE ON NOW! VIEW ALL THE BARGAINS ON OUR CLEARANCE PAGE. WHILE STOCKS LAST SO GET IN QUICK!

FAQ

Monogramming 

Monogramming on The Sleepover pyjama sets are hand-customised to ensure they are truly unique and your own. Our workers ensure there is a high standard of quality control throughout the entire process. Please allow 4 working days for express orders and 7 working days for standard orders. 

For all bespoke order enquiries regarding different font styles, embroidery colours and letter sizes, monogram positions such as cuff initials, please contact hello@thesleepover.co.nz or click here for our contact form to get a quote on your customised piece.


Sizing Guide

The Sleepover PJ Sets size ranges from Small to 2XL. We recommend should you be between sizes or unsure to go up a size to ensure a comfortable fit.

All measurements below are in centimetres (cm) and New Zealand Sizes.  

Women's Pyjama Sets

The hip measurements are a guideline only as our pyjama set shorts have an elastic waistband.

Please note our Sienna and Georgie PJs are a more fitted style and our Ellie and Sophia PJs are a relaxed fit.  Please bear this in mind when choosing your size. 

Size Bust Shoulder Shirt Length Short Sleeve Length Long Sleeve Length Hip Waist Short Pants Length Long Pants Length 
S 96 45 60 18 60 99 73 30 101
M 100 46 61 19 61 104 78 31 102
L 104 47 62 19 62 109 83 32 104
XL 108 48 63 20 63 114 89 33 105
2XL 112 49 64 20 64 119 94 34 107

 

Gemma Nightie Size Chart (cm)

Size Bust Shoulder Shirt Length Long Sleeve Length
S/M 100 46 88 60
L/XL 108 48 90 63

 

Kids Size Chart (cm) 

Size

Chest Waist Hip Shirt Length Shorts Length
2 Y 64.5 50 81.5 39 25
4 Y 67 52 84 42 26
6 Y 69.5 54 86.5 45 27
8 Y 72 56 89 48 28
10 Y 74.5 58 91.5 51 29
12Y 77 60 94 54 30

Women's Satin Robes (cm)

Size Chest (Around)

Length

O/S (S-L) 128 94
Plus Size (XL-XXL) 142 100

Women's Ava Lace Robe (cm)

Size Chest (Around)

Length

O/S (S-L) 124 94

Plus Size (XL-XXL)

142 100


Flower Girl Robes (cm)

Size                          Chest (Around) Length
4 70 56
8 83 72
12 100 84

Shipping and Pre-Orders

All our orders are sent using Courier Post on an overnight service. You will be sent tracking details when your order is ready to be dispatched. Please allow an additional 1-3 working days for rural deliveries. Refer to the Courier Post website for any information regarding delays to their courier networks.

Please note, we do not include weekends and public holidays in our dispatch timeframes.

    Express Processing:

    • No monogramming – dispatched next working day
    • Monogramming – allow 4 working days for your order to be dispatched

    Standard Processing Times:

    • No monogramming – dispatched within 1-2 working days
    • Monogramming – allow 7 working days for your order to be dispatched

    These timeframes may vary during sale periods (e.g. Black Friday, Boxing Day) and peak selling periods (e.g. December) so please allow extra time for your order to be dispatched during these periods. If you require your items urgently please make a note on your order of when you need your order by or email us at hello@thesleepover.co.nz. If you need an update on when you can expect your order please email us. 

    Please note if your item is a PRE-ORDER they will be shipped according to the expected dispatch date listed. We strive to adhere to these dates to the best of our ability however these times are subject to change if unexpected lead times or shipping delays occur. We will notify you if this is the case. 

    If you are placing a single order that includes IN STOCK items and PRE-ORDER items, all items will be sent when the pre-order items are ready for shipment. If you require other items earlier, please notify us by email at hello@thesleepover.co.nz, additional shipping charges may apply. 

     

     

    Bridal and Corporate Orders

    The Sleepover loves to support Wedding Parties and Corporate Clients.

    We offer special prices for our bridal parties and corporate clients. If you meet our minimum order of 3 sets, contact us for a special discount code to use on your order.

    We can also provide pyjamas & robes in customised colours for your business or event - minimum quantities will be required. For all bespoke order enquiries for your business please contact hello@thesleepover.co.nz or click here for our contact form to get a quote on your customised bulk order.


    Care Instructions 

    We recommend a cold hand wash separated from other garments with a mild detergent. Do not soak, bleach or tumble dry. Line dry immediately. Cool iron garment from the inside only. 


    Refund Policy

    Change of Mind Returns

    We understand that shopping online can be difficult to get the sizing and fit right.

    If you have purchased an item from us without any monogramming we are happy to provide you with an exchange or full refund on the item once returned to us.

    Refunds will be will be reimbursed via the original payment method e.g. Credit Card, Afterpay, Genopay, Gift Voucher. These can take a few days to show up in your account.

    Conditions of Returns:

    • The item(s) must be in its original condition with all tags still attached
    • The item(s) must be unworn, unwashed and have no marks or stains
    • The item(s) must be returned within 10 working days of receiving your order along with the packaging slip
    • The item(s) must not be monogrammed
    • Item(s) purchased from our Outlet cannot be exchanged or refunded.

    We cannot provide a refund or exchange on products that have been monogrammed unless they are faulty or incorrect. Please reach out to our team at hello@thesleepover.co.nz if this is the case.

    Postage for change of mind returns are at the customers expense. We recommend using a tracked courier service.

    Faulty/Incorrect Items

    We quality check all of our products prior to dispatch however, if you have any faulty items or issues with your order please email us at hello@thesleepover.co.nz along with your order number and we will look into the issue for you.

    Once assessed you may then send the item back to us and we will repair, exchange or refund the item for you. Refunds will be reimbursed via the original payment method you used.

    Where an item is damaged through incorrect washing, misuse, neglect or abnormal use The Sleepover will not provide a refund, exchange or repair. 

    Monogramming

    Virtual monogramming via our product personaliser app on each product is for viewing purposes only. Despite every effort to provide accurate images of each products font, colour, size and design actual colours, fonts, sizes and positioning may vary slightly due to different device screen settings. 

    Please email us if you wish to discuss your monogramming requirements before purchase. We are unable to provide refunds or exchanges on items that have been monogrammed unless they are faulty or incorrect.

    Order Cancellations & Amendments

    If you need to change colour, style, size, monogramming details or shipping address please notify us by email at hello@thesleepover.co.nz   

    We are unable to amend or cancel orders once the monogramming process has begun so please choose carefully and ensure all spelling and colours are correct.

     


    Gift Cards

    Terms & Conditions for Gift Cards: Please treat this gift card like cash. Lost, stolen or damaged cards will not be replaced, refunded or redeemed. Not redeemable or refundable for cash. This gift card will expire in six months from the date of it's purchase. Any redeemable balance or expiry will not be redeemed or refunded. Our gift cards must be redeemed online using the provided code, as full or part payment of products. A gift voucher cannot be used to purchase further gift cards. This gift card has no value unless activated at the time of purchase. Afterpay and Genoapay cannot be used to pay for this gift card. Our gift cards have no additional processing fees.