FAQ
Monogramming
Monogramming on The Sleepover pyjama sets are hand-customised to ensure they are truly unique and your own. Our workers ensure there is a high standard of quality control throughout the entire process.
For all bespoke order enquiries regarding different font styles, embroidery colours and letter sizes, monogram positions such as cuff initials, please contact thesleepovernz@gmail.com or click here for our contact form to get a quote on your customised piece.
Sizing Guide
The Sleepover PJ Sets size ranges from small to 2XL. These sizes are true to New Zealand sizes. We recommend should you be between sizes or unsure to go up a size to ensure a comfortable fit.
All measurements below are in centimetres (cm). Please note the hip measurements are a guideline only as our pyjama set shorts have an elastic waistband.
Women's Pyjama Sets (cm)
| Size | Bust | Shoulder | Shirt Length | Short Sleeve Length | Long Sleeve Length | Hip | Waist | Short Pants Length | Long Pants Length |
| S | 96 | 45 | 60 | 18 | 60 | 99 | 73 | 30 | 101 |
| M | 100 | 46 | 61 | 19 | 61 | 104 | 78 | 31 | 102 |
| L | 104 | 47 | 62 | 19 | 62 | 109 | 83 | 32 | 104 |
| XL | 108 | 48 | 63 | 20 | 63 | 114 | 89 | 33 | 105 |
| 2XL | 112 | 49 | 64 | 20 | 64 | 119 | 94 | 34 | 107 |
Nightie Size Chart
| Size | Bust | Shoulder | Shirt Length | Long Sleeve Length |
| S/M | 100 | 46 | 88 | 60 |
| L/XL | 108 | 48 | 90 | 63 |
Kids Size Chart
Please note: Sizing as follows
1yr (2 size tag)
2yr (4 size tag)
3yr (6 size tag)
|
Size |
Chest | Waist | Shirt Length | Shorts Length |
| 1 Y | 60 | 40 | 36 | 22 |
| 2 Y | 62 | 41 | 37 | 23 |
| 3 Y | 64 | 42 | 39 | 24 |
| 6 Y | 68.5 | 44 | 45 | 26 |
| 8 Y | 71 | 46 | 48 | 27 |
| 10 Y | 73.5 | 48 | 51 | 28 |
Women's Satin Robe (cm)
| Size | Chest (Around) |
Length |
| O/S (S-L) | 128 | 100 |
| Plus Size (XL-XXL) | 142 | 100 |
Women's Lace Robe (cm)
| Size | Chest (Around) |
Length |
| O/S (S-L) | 124 | 94 |
|
Plus Size (XL-XXL) |
142 | 100 |
Flower Girl Robes (cm)
| Size | Chest (Around) | Length |
| 4 | 70 | 56 |
| 8 | 83 | 72 |
| 12 | 100 | 84 |
Pre-orders and Shipping
Items marked as pre-order will be shipped according to the expected dispatch dates listed. We endeavour to adhere to these dates to the best of our ability however the dates are subject to change if unexpected lead times should occur. If you are placing a single order that includes items both on pre-order and in stock items, all items will be sent together when the pre-ordered items are ready to ship.
General shipping information: We do not include public holidays in our shipping days and there may be a delay of up to 5 days during our sale periods so please choose express postage and notify us via email if your order is urgent.
New Zealand wide shipping: The Sleepover uses NZ Post to courier our packages throughout New Zealand. Customised items will be dispatched within 5-10 business days to allow for monogramming. Please note we are not responsible for any delays in shipping or loss of parcels once they are dispatched. We offer standard shipping (3-5 business days) or express shipping (1-3 business days).
Bridal and Corporate Orders
The Sleepover loves to support Wedding Parties and Corporate Clients.
We offer special prices for our bridal parties and corporate clients. If you meet our minimum order of 5 sets, contact us for your special quote on your order.
We also allow for customised pyjama & robe fabric in a wide range of colours under certain quantities and conditions. For all bespoke order enquiries regarding a full customisation of your own set of pyjamas or robes for your business please contact thesleepovernz@gmail.com or click here for our contact form to get a quote on your customised bulk order.
Packaging
All of our robes are beautifully wrapped in premium tissue paper and sent to your nominated address in our custom pink courier bags. Please note, we have no control over how the parcel is handled during this delivery process.
Care Instructions
All of our sleepwear is made from premium silky satin fabric. Made from 95% Polyester and 5% Spandex. We recommend a cold hand wash separated from other garments. Do not soak, bleach or tumble dry. Cool iron garment from the inside only.
Refund Policy
Returns and Exchanges
The Sleepover quality checks all products before being processed and sent out to you.
If you have any faulty pieces or issues with your order we are happy to look into the issue and provide you with a reasonable resolution in accordance to consumer law.
We do not provide refunds for change of mind on pieces that have been personalised/ monogrammed.
Virtual monogramming via our product personaliser app on each product is for viewing purposes only, colours, fonts and sizes are subject to change from item to item. Computer screens can alter colours which may not represent the actual colour correctly. Please email if you wish to discuss your monogramming requirements before purchase. We do not provide refunds/ exchanges on monogrammed items.
Despite every effort to provide accurate images of each product's font, colour, size and design, actual colours, font and size may vary slightly, due to different device screen settings, internet speed, website speed, product personalizer Ltd app speed, the lighting in the photoshoot location, slight differences in colours, fonts and sizes may differ due to using a third party app via Shopify and other factors. The Sleepover Ltd will not accept responsibility for any colour, font and size differences that are not factory faults. In purchasing from The Sleepover Ltd, you agree to accept the small risk that there will be a slight variation between the actual colour, size and font and the representation on our website.
We do not provide any returns or exchanges due to hygiene reasons for change of mind, colour or sizing.
When an item is damaged through misuse, neglect, not comply with the washing/ care instructions, The Sleepover will NOT provide a refund, exchange or repair.
The Sleepover will refuse refund requests if there is evidence of fraud, refund abuse or any other manipulative behaviour that entitles The Sleepover to a corresponding counterclaim.
Please note; all sale items are in exchangeable and non-refundable.
Order Cancellations
The Sleepover will not cancel or refund any order if the embroidery process has begun or shipping labels have been printed. Please ensure when ordering all details are correct at time of purchase.